Yesterday theChristian Science Monitor posted an announcement that the Postal Service was closing 3,700 of its 32,000 Post Offices.
There were about 42 comments when I read through them, possibly more as you read this post.
As a postal worker, I was shocked by some of the negativity toward the local offices around the country. What has happened?
As for the kind of mail delivered, it isn’t an option of individual carriers or clerks to sort through your mail and decide what you may or may not wish to receive. Sorry – but if you receive something you would rather not read, shred it, burn it, toss it in the trash can. Every postal worker receives mail somewhere as well. They are in the same boat as you and receive items they may also decide isn’t of particular interest to them.
But others like the coupons and we are paid to deliver every piece as addressed. Think about that for a second. Do you really want someone else deciding which mail pieces you receive?
There seems to be a common thread of scheduling issues. Many see too many clerks on a window or not enough – depending on the time of day and office size. But how can anyone know when a rush is planned, as individual needs cannot be determined? There are definite times of day or month when every available hand will be scheduled. But Murphy’s Law works in the Post Office as well, and a pretty spring day will keep the customers away.
Why is standing in line at the post office different from standing in line at the supermarket or convenience store? It’s a part of every day life and isn’t meant to make anyone feel unimportant.
Small offices are usually the most dependable and friendly, even if it is due solely to the size and likelihood that we know the customers and consider them friends. We watch your babies grow into fine young adults over the course of our careers. I don’t know anyone who doesn’t develop some kind of fondness for those they serve.
And we serve everyone!
Think about that! We serve every single person in America. Do you know another business that can say that?
Every single one!
While many businesses aim for branding and customer profiling, we serve everybody.
Can a clerk have a headache, a carrier be experiencing a bad day, a manager make a scheduling mistake? Absolutely. But that’s the humanity of people in general. It happens at the bank, clothing stores, and every other business where human contact is involved.
Do you really want to stop receiving tactile objects – magazines, books, packages, birthday cards? If you depend on the internet, how do you receive the things you order? Until we are living in a universe where we can transport solid objects via the ether, we all need a postal service. Ours – yours and mine – is regarded as the high mark for every other country in the world.
I love my job even if it has its particular issues – ice, sleet, feet of snow, torrential downpours, oppressive heat, temperament of vehicles, juggling personalities and relief workers, who has moved in, who has moved out, new procedures, scanners, deadlines, and even an occasional situation that requires specialized attention.
If I have made any customer feel ‘less than’, it wasn’t on purpose.
I ask each of you to visit the site and add your comment. This is mine; it seemed a little long for general comments.
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